Terms and conditions

1. Registration

Registration for the East London Study Tour is at the discretion of the Western Sydney Leadership Dialogue (the Dialogue) on an invitation-only basis. Invitations to attend are non-transferable without the written consent of the Dialogue. Delegate numbers will be capped at the Dialogue’s discretion.

The full amount must be paid upon registration via credit card, or within fourteen (14) days of registration via EFT. If the full delegate fee (+GST) has not been paid by Monday, 1 April 2024, the Dialogue reserves the right to cancel the registration, and the delegate will forfeit any amount paid and their place on the 2024 Tour.

1.1 Included:

  • Five nights premium accommodation (check- in Sunday, 2 June, 2024 and check – out Friday, 7 June, 2024)
  • Hosted site tours, briefings, presentations and related reading materials
  • Pre and post event briefing function
  • Daily transport related to the tour, i.e. coach transfers, river tours, public transport
  • Oyster card charged to value of £50 GBP
  • Five breakfasts (Monday 3 June – Friday 7 June)
  • Four lunches (Monday 3 June – Thursday 6 June)
  • Three dinners (Monday 3 June, Tuesday 4 June and Thursday 6 June)

1.2 Excluded:

  • International return flights, taxes, change fees, cancellations, etc.
  • Travel insurance and visas
  • Pre and post tour accommodation costs
  • Accommodation incidental charges including laundry, room service and mini bar
  • Mobile phone and additional internet expenses above what is included in the room
  • At leisure food and beverages
  • At leisure activities excluded from the formal program, or listed as optional
  • Hotel room upgrades
  • Other personal expenses and incidentals

2. Tour capacity

If minimum numbers are not achieved, the Dialogue reserves the right to cancel the Study Tour at any point in time. In this instance, payment will be refunded.

3. Cancellation Policy

  • All registrations must be made through the online portal.
  • Delegates wishing to cancel on or after 1 April 2024 will forfeit their delegate fee in full.
  • A replacement delegate may be accepted upon approval of the Dialogue. Name change fees will be at the delegate’s expense.

4. Transfer of registration

Requests to transfer registrations must be made in writing to the Dialogue at info@westernsydney.org.au on or before Monday, 1 April 2024. Transfers will be at the discretion of the Dialogue and may incur additional charges.

5. Contact details

You agree that all personal contact details provided on your registration form can be used by Dialogue staff, should you need to be contacted for any reason. Other personal details including your name, title, organisation, phone number and email address may be distributed to other study tour delegates at the Dialogue’s discretion, and for matters of coordination.

6. Travel insurance and visas

Delegates are responsible for arranging their own travel insurance cover for the duration of the 2024 International Study Tour. Please consult your credit card provider/ travel service operator to ensure that you have sufficient travel insurance cover prior to departure. As per the Australian Government Civil Aviation Safety Authority (CASA), delegates travelling must have a minimum six-month validity left on their passport at the time of departing Australia. Delegates are also required to ensure they have a valid visa for travel to the UK if required.

7. Itinerary

While every effort will be made to deliver the advertised program, activities scheduled are subject to change. Where replacement activities are required, we’ll try aim to deliver content of the same quality and consistent with the intent.

8. Accommodation

The 2024 International Study Tour includes five (5) nights’ accommodation in a superior room at the the Novotel Canary Wharf. Delegates must stay at the hotel selected by the Dialogue. If the hotel changes, it will be to an equivalent standard. Room upgrades can be arranged at the delegate’s own additional costs. Delegates are responsible for room incidentals, including but not limited to: room upgrades, mini bar usage, room service, additional food and beverage charged to room, etc.

Upon check-in at the hotel, the hotel will ask for the delegate’s credit card to place on file. Should delegates depart without paying their hotel incidental costs, the delegate’s credit card will be charged.

9. Catering services and special dietary requirements

The Dialogue will coordinate those meals that have been included in the cost of your registration. You will be asked at the time of registration to log any dietary requirements. Personal food and beverage items will be subject to the venue provider’s terms and conditions.

10. Code of Conduct and Dress Standard

The Dialogue and site staff have the right to refuse entry to anyone not wearing appropriate clothing or shoes. The Dialogue will give details of dress requirements in your tour packs provided prior to departure from Australia.

Attendees are encouraged to consume bottled water to avoid dehydration and dress appropriately according to weather conditions.

11. Personal Belongings

Equipment, laptop computers, bags or other valuables must not be left unattended. It is the responsibility of all delegates to ensure that valuables are secured at all times, including during breaks or at the end of the day. The Dialogue will not be held liable for any loss or theft of valuables, including within the hotel.

12. Internet and Telephone

Additional download capacity and/or Wi-Fi that is not publicly available will be at the cost of the delegate.

Mobile plans do not usually cover making and receiving calls, data usage, voicemail, SMS and MMS while overseas, so extra charges may be incurred. Please contact your mobile service provider in advance to ensure the appropriate international roaming package is activated for your requirements.

13. Security and conduct

Delegates are responsible for checking and adhering to CASA requirements and Travel Smart advice: https://smartraveller.gov.au/guide/all-travellers/everyone/Pages/advice-for-all-travellers.aspx

Dialogue upholds the principles of Responsible Service of Alcohol. Excessive drinking will not be tolerated.

By attending the 2024 East London Study Tour, you agree to follow any lawful instruction provided by the Dialogue staff, and/or other providers’ staff. All delegates agree to comply with the conditions of entry to all venues, hotels, transport and other suppliers. No food or beverage may be brought into the hotel for consumption during an event unless otherwise arranged, and no food or beverage is to be removed from the hotel’s function room for consumption outside the premises.

Any loss or damage to property will be the responsibility of the delegate, including repairs/payment.

Delegates are asked to bring any dangerous behaviour or conditions throughout the program to the attention of Dialogue staff and other parties’ staff members.

14. Cancellation of an event due to Covid-19

If The Dialogue is required, by the NSW government or international equivalents, to cancel or postpone the event, best efforts will be made to let delegates know in a timely

If the event is cancelled, full registration cost will be refunded. However, no refund will be provided if the event is postponed.

15. Photography & Video

By participating in the program, you give permission to the Dialogue to use any event related images taken for marketing purposes.

16. Weather or force majeure

In the event of inclement weather or force majeure or any other cause or event not reasonably within the control of the Dialogue which may affect the event in whole or in part, refunds will be based on the individual circumstances and venue policies.